We realized there were lots of ways we could improve the car buying process to make it easier and less intimidating for the buyer, but that it all hinged on the interaction with the buyer. We decided that helpful non-commission consultants giving expert advice throughout the transaction, rather than pushy commission-driven salespeople helped the buyer feel more respected.
It's pretty awesome to have a job that allows you to make connections all over the city, state, and even country! That's why, if you enjoy talking with people, helping others, being a trusted expert in your field, and maintaining relationships, you'll love this job! We're dedicated to service, but that doesn't mean it can't feel fun and rewarding!
To us, this is more than just a job, it's a passion. We have a low turn-over rate that we believe speaks for itself. We love to demystify the car buying process for customers and making the whole experience less stressful. It feels great to help people find the car of their dreams! See the proof on DealerRater,Google, and yelp
Great room for growth.
Our philosophy is "promote from within!" We are constantly developing and training our employees at all levels, because those who know the company best are those already here! We have had several people who have begun their careers at Royal as receptionists and in the wash rack who are now managers, so there really is no limit to how you grow with us!
At Royal, we recognize that in order to obtain and keep the best talent, earning must be competitive, so we base our earning on volume and customer satisfaction. Our non-commission model is great for the customer and employee because it removes the dishonesty from the transaction. The typical salesperson can earn anywhere from $30,000 to $100,000 per year.
OUR CORE VALUES
We will always do what is right; not what is easy, cheap, popular, or convenient. And we will do so without excuse and regardless of cost.
We will embrace continuous improvement. We will encourage change to promote personal and professional growth, precision, and respect for others. We will become brilliant at the basics through rigorousprocess improvement to exceed our employee and customer experience. Getting better is not an option!
The good of the team comes before personal pride, comfort level, or agenda of any one individual. We will attract, develop, and retain great people who align with our core values, visions, and goals
We will ensure every customer internel and external, is treated with honesty, respect. and and urgency to express their importance. Through memorable experiences, our customers will promote the ·would not want to go any other place" mantra.
Make It Personahed Be flexible to my needs and respectful of my time. I want an experience tailored to treat me as an individual, not one-size-fits-all solutions
Be Easy To Deal With You put in the effort so I don't have to. My life is busy and complex, so anything you can do to make things simpler and easier is appreciated
Be Dependable Do the things you say you're going to do, when you say you are going to do them
Be Transparent You are my trusted advisor. You're always open and have my best interests at heart.
Make Me Feel Special Look after me and value me for today and for tomorrow. Put a smile on my face: it's often the small things that make a difference and the moments I remember and tell others about.