Disclaimers
The whole buying experience was great! From the beginning Jason Wilson was supper helpful and very patient with us changing our minds during our decision making. He workEd some very long and late hours while we finalized the buying process even came in on his day off to work with us. Don't know how long he has been employed but he is definitely a great employee.
2020-07-30
TJ was extremely helpful, straightforward, and honest regarding my car buying experience. I was concerned about haggling all day and getting a fair price for a slightly used vehicle, but the process was quick, simple, and TJ was extremely flexible in helping me find the perfect vehicle and price for me. He definitely didn't have the typical "car salesman" personality. He gave me his personal cell phone number if I ever had any troubles and was always quick to respond and help.
2019-10-30
We came in from the Casa Grande area to visit numerous dealerships for a replacement vehicle. Royal KIA was our first and last stop. Juan introduced himself and the rest is history. This by far was the smoothest, easiest, vehicle purchase we have ever made. Even while waiting for paperwork and such the time was spent showing us around the dealership introducing us to the service advisor,etc. This is how car buying should be. Everything is explained step by step in easy to understand langua... More
2018-12-13
River truly made our experience simple & easy to deal with. On behalf of Evelyn & myself (Dave), We want to again thank River for his honesty & attention to detail !
2017-11-26
From the moment I walked through it was a good experience. I asked for a female salesperson and Melissa was immediately summoned. I was trading in a very old Volvo and had no title, so it was not a particularly easy transaction, but Melissa followed through with me until the very end when I drove out with the car I had wanted for the last two years. Everything was upfront, honest and patient on Melissa's part. I had not purchased a new car since 1983, so I needed lots of help. The M... More
2016-08-17
I will start by saying I have less than perfect credit. I applied for credit online and in less than five minutes (more like two) I received a call from Justin asking when i could come in and view their selection. I asked if he thought I could get financed and he said it was a done deal. My wife and I went in and came home with a 2011 Kia Optima and we love it. This is the second vehicle we have bought from Royal, a year ago we bought our truck from them and have had nothing but good experience... More
2014-07-05
It has always been a chore looking for and buying a used car for my family. A lot of trepidation from high pressure salespeople and misrepresentation of the product. I was pleasantly surprised and very grateful to be taken care of by Jason Wilson. For the value of the auto I purchased, the price was fair and the transaction was aboveboard in all aspects. I would highly recommend Royal Automotive for any purchase.
2020-07-29
That's what my 2019 Sportage SX was when a driver failed to yield right of way and collided with me. I had previously owned a 2013 Sorento and really like the value and warranty that Kia has. Having a positive experience with Royal Kia in the past led me back. Jammie greeted me when I walked into the showroom and was very accommodating with letting me make a deposit to hold a 2020 Optima SX that had caught my eye. It was a good looking vehicle and I was sure it would sell rather quickly. I was... More
2019-10-29
The best I've ever had at any dealership. No hassle, No going back and forth just straight forward. Believe me that is worth everything to me. I refuse to argue about anything when I buy a car. This is the first time I didn't walk out because I had to argue about anything. I really appreciate that very much.. Matt was straight forward with me and gave me the courtesy of being completely honest right up front. He is to be complimented as far as I'm concerned. Told me I could call him any tim... More
2018-12-12
A pleasure to deal with in every possible respect. They went above and beyond to get our business. Indeed, even though we ultimately decided to buy another brand from a different dealership, I was so impressed with Humberto and Tom that I wanted to take the time to write this review and recommend them both to others. It is the least I can do, in light of how much time they spent working with me.
2017-11-26