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Our Customer Reviews!
Garrett, our salesman, knew what he was talking about, was up-front about all the details of the deal, made it easy for me to make my own decisions, and seemed to genuinely enjoy the people he worked with (a rare thing nowdays). He was a good salesman without having to resort to the typical trickery that we are all too familiar with. That says something about Garrett and the dealership as a whole. We bought a 2015 Subaru Forester as a replacement to our family van that was unfortunately totalled. After looking around at various dealerships for something that would suit our needs at a price that we could afford, we decided to go with Royal Kia because of the fair prices, the lifetime powertrain warranty, and the professionalism and genuine friendliness of the staff. I've always dreaded being handled by pushy, tricky car salesmen, but at Royal Kia I always felt respected, well informed, and in charge of my own deal. Because the salesman are non-commission, I never felt that typical desperation and annoying pushiness. It was great to be able to take the car we were considering home for a day or two to drive around and get familiar with before making our final decision. We found a couple things that we needed fixed before we bought the car, such as a sticky rear door hydraulic shock. They were more than willing fix up/clean up everything we pointed out. Overall very satisfied.
Melissa and Lindsay were both super friendly, courteous and good listeners as we explained detail of trading our nearly Honda lease into a KIA lease on a new Sorento. They stuck with us throughout; we met Lindsay Stoll first who made a great impression, and followed through to conclusion with Melissa Shelley who was diligent. We always felt try were acting in our best interest.
Prices fair! Can't beat lifetime warranty on good used vehicles. Enjoyed working with Everett Griggs. He was very knowledgeable and took time to explain options and process to us. Also, good selection of new and used vehicles.
The customer service was great. This is my second vehicle I purchased from there. Every one is so friendly and helpful. They want to make sure your happy New comfortable. No they give us ice water not popcorn. My kids want to go back.. thank you Lindsey
My sales consulatant was very helpful and super friendly! I recommend this dealership to all looking to buy cars and will tell friends and family!!!
First things first, I am a first time buyer. Tardy to the Party at 37 years old, but better late than never :) I wanted to do everything I could to make this process easy and fast. I first chatted with Devlynn and due to uncertainty, on my part, and other events beyond my control, I had to put off my car purchase. Things were cleared up and I reached out again to Royal. I spoke with Taylor (via email) and explained my situation. She was awesome. So I decided to take that leap and went into the Dealership. When I got there, with my 16 yer old daughter, nerves got the best of me. My original point of contact was supposed to be Tom but he was unavailable. I'm sure Tom is awesome, as has everyone been so far, but Juan Vazquez was now my person. I couldn't have asked for a better fit. He was funny, charming, A-MAZ-ING, and just all around a great fit. I was able to joke with him, let him know that I was a first time buyer, was very specific about my needs and wants in terms of cars and what I could afford. He listened to me and we found the best car to fit my needs. He stayed with me far past closing time, about 2 hours, and never made me feel that I was wasting his time. Juan will forever be the person I look for to buy a car from. Juan Vazquez, from the very bottom of my heart, thank you. You made me feel like I wasn't being taken advantage of, you were very funny, and you made me and my daughter feel welcome. I will recommend you to everyone!
Went to other dealerships in Tucson and Phoenix and test drove 5 other gas/hybrid vehicles. Went to Royal and met Everett Griggs, a salesperson. He was EXTREMELY helpful and personable. Royal did not have the vehicle we wanted but Everett found one in Phoenix. Royal bargained on our behalf to obtain the vehicle at a discounted price and then Everett drove to Phoenix and brought the car back. We purchased a 2018 Niro EX, easily the best of the gas hybrids. The sale went easy, the financing was simple, there was a rebate on the Niro and we got a vehicle with all the features we wanted for less than I expected to pay. We are very happy. Go to Royal and ask for Everett
So, my experience with Royal was great! Melissa was the very best associate I’ve dealt with in all of my car buying endeavors. She was friendly, knowledgeable, quick, thorough and attentive. Many sales folk are overbearing which is a turn off but I ended feeling like I had a new friend... I give her an A+ I had phone conversations with other employees about getting my title and plates and they too were pleasant and easy to work with. On the day I went back to pick up my second key, a gal, Simone was also a huge help! I’d definitely send my friends to y’all for their next vehicle!
I want to Thank Garrett Andreatta for helping me with my car. He went beyond to help me and made me feel real comfortable. Being a first time buyer i was very nervous but he eased my nerves. I would highly recommend him to anybody looking to buy a car... Thanks again Garrett !
The best buying experience, they don't push you to close a sale, simply the best customer service, thanks to Sean Sjogren, Jesus Camargo and everybody at Royal Kia Tucson.
Our 8 Tucson Locations
At Royal, our customers come first!
Welcome to the Royal Family.
Royal Automotive Group is a Tucson owned family business, The Weitman family has been part of the community for over 40 years, selling and servicing thousands of vehicles. Royal’s philosophy has always been to treat our customers like family. And make sure your car-buying and more importantly, your car ownership experience is the best you’ve ever had.
Fast
Our hassle-free buying process is concise. Online, on the phone, or in person. Royal Automotive Group will work at your pace throughout the process.
Fair
Royal Automotive Group constantly monitors the market and offers extremely competitive pricing with no addendums, no add-ons, no extras and no haggling. And, most of our new and used cars come with Warranty Forever at no additional cost.
Simple
One non-commission sales consultant will work with you from start to finish. They won't pass you off to a manager or a finance person and Royal Automotive Group's 72-hour buy-back guarantee ensures you love your purchase.
