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Our Customer Reviews!
Juan Vazquez was our sales rep, and he was fantastic. He put us at ease right away, and answered our questions in a low pressure and straightforward way. The experience was so good we returned to him shortly after leasing a car for my wife to buy a used car for me. Thank you Juan and the rest of the Royal Kia team for such a great experience!
I leased a car last Thursday and bought a used car today, both from Juan Vazquez. We thoroughly enjoyed both experiences with Juan. We were at a Toyota dealership, and bolted to go see Juan. Kia’s lease is super easy, you know the buy out price before you sign. The used purchase was a no brained, they had a better car that we wanted for a lower price. Couldn’t be happier, and the lifetime warranty at Royal makes buying used fear free. I have worked with both managers, they were friendly and kind.
Jessica was awesome to work with, and made for a great buying experience. She was knowledgeable and helped me find exactly what I was looking for. Wouldnt hesitate to work with her again or recommend her to friends looking for a car.
Humberto listened to what we were looking for and already had the vehicle for us. Wow, that is great. Jesus Camargo, well, this young man gave us an exquisite service. His service was AWESOME from beginning to end. Jesus was FANTASTIC. Just one thing, the music was too loud, rock none stop. Jesus had nothing to do with it. Then again Im 60 years old. I don’t know how people can shop with that type of music. The service people neglected to put the spared tired back after servicing the SUV. They promised the tire will be in the vehicle at time of pick up, but it didn’t happened. We had to go back during the week after getting the SUV for the tired. Jesus was a gentleman at all times. Wish him well always.
To facilitate the rest of the purchase transaction; our new Kia Niro was delivered personally by Everett the next morning to our home some twenty miles away from the dealership. He not only topped it with a huge red bow, he also bought a dozen red roses from a florist and gave them to me. Now that's Royal treatment. But it goes much further than that. He welcomed us on arrival, treated us with respect. Listened to the wife's [primary driver] wants/needs. When he couldn't come up with the right combination, he offered a better alternative at a better price. At no time did we feel pressured into buying from him. He quickly picked up on our family dynamics, and used those to tell us about different features etc. Needless to say we shared a lot of laughter. He is a dedicated family man, and military service member, and those traits were also visible in our interactions. Also appreciated the dealer's process. Rachel, as sales manager, stopped by and introduced herself. But most importantly Everett handled everything, from the financial end, and service options. Didn't have to go from office to office, or deal with different persons, who didn't know us.
This is the second car we've bought with Everett Griggs at Royal Kia and honestly I don't think we'll be going anywhere else for vehicles in the future. Everett is all about his customers and finding the right vehicle for them within their price point. Car buying can be a stressful experience and Everett not only makes you laugh and feel at ease but looks out for you like family to make sure you get the best deal possible. I never thought I'd have fun car buying but I do at Royal Kia.
We bought our first KIA at Original Royal KIA location in 1994, the first year KIA was introduced in USA. We had a great experience then and not again until this past weekend concluding with the delivery of our new KIA Sorento today. Thank you Scott Chambers, Jesus Camargo and Rene with the great service and training on the car that made us feel the most comfortable experience we've have not had since our 1994 purchase with ROYAL KIA. I will remain a strong advocate of KIA and ROYAL KIA of Tucson . Thanks again, Tim/Sylvia Dabovich Douglas,AZ
Straightforward, honest, knowledgeable, and easy-going, Chris was a pleasure to work with! My husband found a car he loved on their website, but his schedule didn’t allow for him to come in at his leisure to test drive, so I went on my own. I had no intention of asking to take it home, but after talking to Chris during our test drive, he offered it up. Honestly, smart move on his part, because it was an immediate “yes” from my husband as soon as he took it for a spin. We came back in, and the buying process was painless. I say painless only because I’ve had other experiences that just make me cringe thinking about them! But Chris was upfront and relaxed, and start-to-finish, the transaction was pretty pleasant! I would definitely recommend seeing Chris at Royal Kia for your next car!
This dealership has redefined my opinion of auto dealers in general. I have never been made to feel so special when seeking to purchase a new vehicle. We had another vehicle in for an emergency service call, and also looking at the new vehicles the time ran into the early evening, and the salesman actually took me and my wife out to dinner and he paid for the dinner. When we were ready to take the new car, it had a huge red bow on the top and my wife was presented with a dozen of red roses. All in all this was a very unexpected way to be treated and has earned our repeat business.
On September 6th my wife and I purchased our 9th vehicle from a Royal Dealership since 2004. This latest vehicle was leased from the Royal Kia office located on E. Speedway and Columbus Blvd. our representative was Jesus Camargo, an employee who started approx 5 years ago as a detail person and worked his way up into sales and leasing. Jesus is a terrific person and not a average car salesperson. Jesus is very knowledgeable not just with the products that he presents, but with his compassion in dealing with people. Jesus took the time to deliver our new 2019 Kia Sorento to our home and explained every feature top to bottom to both my wife and me. Also a special thank you to Dave Lopez in the service department for always going above and beyond and providing excellent customer service ! You can rest assure that when it’s time for us to purchase or lease or next vehicle it will be with a Royal Dealership and hopefully with Jesus Camargo. Sincerely, Jack and Barbara Eversole
Our 8 Tucson Locations
At Royal, our customers come first!
Welcome to the Royal Family.
Royal Automotive Group is a Tucson owned family business, The Weitman family has been part of the community for over 40 years, selling and servicing thousands of vehicles. Royal’s philosophy has always been to treat our customers like family. And make sure your car-buying and more importantly, your car ownership experience is the best you’ve ever had.
Fast
Our hassle-free buying process is concise. Online, on the phone, or in person. Royal Automotive Group will work at your pace throughout the process.
Fair
Royal Automotive Group constantly monitors the market and offers extremely competitive pricing with no addendums, no add-ons, no extras and no haggling. And, most of our new and used cars come with Warranty Forever at no additional cost.
Simple
One non-commission sales consultant will work with you from start to finish. They won't pass you off to a manager or a finance person and Royal Automotive Group's 72-hour buy-back guarantee ensures you love your purchase.
