8 Brands | One Royal Family
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Our Customer Reviews!
We went in looking for a Kia Soul and Zach made the experience hassle-free and relaxing. He was very patient with us while we discussed what we wanted and helped explain everything clearly. We would definitely recommend him for great customer service.
Our experience in acquiring a new Kia Niro plug-in hybrid at Royal Kia was very pleasant, efficient, and without sales pressure. Lindsay, our sales/lease consultant, was well informed, eager to please, and responsive to several changes in our requirements. She even drove to Phoenix through a rainstorm to acquire the only vehicle meeting our needs in the state of Arizona. We will definitely recommend Royal Kia for their fair policies, excellent customer service, and desire to put us in the right vehicle at the right price.
I had an amazing experience at Kia. I was in the market for my very first car and Everett helped me find an amazing car at an amazing price and they have amazing add-on insurances and monthly maintenance packages. I am 100% satisfied with my experience and I love my car !!!!
Great dealership. No pressure to make a rushed purchase. I appreciate the relaxed atmosphere at the dealership. It took me 3 trips before I was ready to make my purchase. I never felt pressured by sales. I am happy with my car and recommend Everett Griggs.
It was my first time ever going to a Dealership, and I've heard some stories of "high pressure" salespeople, making untrue statements about the cars and making empty promises. I got the impression that ROYAL KIA have heard some of these same stories and have taken measures to prevent that from happenning there. The sales staff was responsive and respectful, answered my questions honestly and genuinely showed me how much they wanted to have my business. When a small glitch came up ....even after the sale had been completed, they made things right at their cost, which I found very admirable. They were also very responsive when I discovered a nut missing from an assembly. I brought it to their attention, and it was fixed immediatly.
Garrett, our salesman, knew what he was talking about, was up-front about all the details of the deal, made it easy for me to make my own decisions, and seemed to genuinely enjoy the people he worked with (a rare thing nowdays). He was a good salesman without having to resort to the typical trickery that we are all too familiar with. That says something about Garrett and the dealership as a whole. We bought a 2015 Subaru Forester as a replacement to our family van that was unfortunately totalled. After looking around at various dealerships for something that would suit our needs at a price that we could afford, we decided to go with Royal Kia because of the fair prices, the lifetime powertrain warranty, and the professionalism and genuine friendliness of the staff. I've always dreaded being handled by pushy, tricky car salesmen, but at Royal Kia I always felt respected, well informed, and in charge of my own deal. Because the salesman are non-commission, I never felt that typical desperation and annoying pushiness. It was great to be able to take the car we were considering home for a day or two to drive around and get familiar with before making our final decision. We found a couple things that we needed fixed before we bought the car, such as a sticky rear door hydraulic shock. They were more than willing fix up/clean up everything we pointed out. Overall very satisfied.
Melissa and Lindsay were both super friendly, courteous and good listeners as we explained detail of trading our nearly Honda lease into a KIA lease on a new Sorento. They stuck with us throughout; we met Lindsay Stoll first who made a great impression, and followed through to conclusion with Melissa Shelley who was diligent. We always felt try were acting in our best interest.
Prices fair! Can't beat lifetime warranty on good used vehicles. Enjoyed working with Everett Griggs. He was very knowledgeable and took time to explain options and process to us. Also, good selection of new and used vehicles.
The customer service was great. This is my second vehicle I purchased from there. Every one is so friendly and helpful. They want to make sure your happy New comfortable. No they give us ice water not popcorn. My kids want to go back.. thank you Lindsey
My sales consulatant was very helpful and super friendly! I recommend this dealership to all looking to buy cars and will tell friends and family!!!
Our 8 Tucson Locations
At Royal, our customers come first!
Welcome to the Royal Family.
Royal Automotive Group is a Tucson owned family business, The Weitman family has been part of the community for over 40 years, selling and servicing thousands of vehicles. Royal’s philosophy has always been to treat our customers like family. And make sure your car-buying and more importantly, your car ownership experience is the best you’ve ever had.
Fast
Our hassle-free buying process is concise. Online, on the phone, or in person. Royal Automotive Group will work at your pace throughout the process.
Fair
Royal Automotive Group constantly monitors the market and offers extremely competitive pricing with no addendums, no add-ons, no extras and no haggling. And, most of our new and used cars come with Warranty Forever at no additional cost.
Simple
One non-commission sales consultant will work with you from start to finish. They won't pass you off to a manager or a finance person and Royal Automotive Group's 72-hour buy-back guarantee ensures you love your purchase.
